We moved to Texas. And when we moved to Texas, we had to stay in a hotel for a month because we were waiting for our house. Normally we'd have to stay on base, but they didn't have room for us so we had to find a place off base. Tom was told that the Residence Inn Marriott took pets and was close to base so he booked it.
Here was our experience:
Pro--They do a military discount. We got a $99 a night rate. There was also a $100 pet deposit.
Con--The beds weren't comfortable--to US. If you like a hard mattress, these are the beds for you. But we prefer softer mattresses, so our backs were pretty sore every morning.
Pro--The staff is incredibly friendly. They always had a smile on their face.
Con--The power went off for about two hours one day. It got rather hot because of this.
Pro--I didn't have to cook since we were in a hotel. Granted, I DID cook simple things, but not much, because there were only tiny burners.
Con--This sign was on the pool door a few times, which is not cool when you have a kid who needs to get rid of excess energy.
Pro--We were allowed to walk to the Holiday Inn next door and use their pool when it happened...but I'm lazy and didn't want to walk someplace else. I mean I DID, because Natalie really wanted to swim, but the Holiday Inn pool was much smaller and more crowded. So not as fun.
Con--The fire alarm went off several times in the night. One night it went off at midnight. On another, it went off four times in one night.
Pro--We got a free night because of it. I complained about being without power, plus being woken up many times because of the alarm.
Con--When we arrived, the lobby was all torn up because it was going through renovations. The gym and other parts of the hotel were all torn up too. This was not disclosed to Tom when he called and made our reservations which I found to be a bit shady.
Pro--The water pressure was awesome AND the hot water didn't run out. I've been at several hotels where the hot water ran out, and it was awful.
Con--The water was shut off for nearly FIVE hours when the letter we got stated it would only be two:
It wasn't cool because it shut off when everyone was coming home from work, so they were all sweaty and wanted a shower. I guess some people actually checked out of the hotel and left because of it.
Pro--Since you weren't able to use the toilet because the water was off, they did give you jugs of water, but only if you came to the front desk. I happened to go down and ask when the heck the water would be back on after hour four, and they offered me water.
Con--They probably should have had staff knock on doors to let the guests know about the water.
Pro--Most of the breakfast stuff was replenished often--such as the eggs and sausage.
Con--We had tiny ants in our room. We told housekeeping about it and they said the ants had been in rooms before but the renovations were supposed to be taking care of them. Uh, nope.
Pro--We got ant traps and they seemed to take care of some of the ants...but if you left food on the counter, the ants would get to it. I learned this the hard way when I set my donut down for later, only to find ants crawling all over it. I was bummed. I WANTED that donut. Very badly.
Con--The gym was closed when we first arrived due to the renovations. I needed to work off all the donuts I was eating from HEB that weren't lost to ants.
Pro--You COULD go to the hotel next door and use their gym, but I sweat profusely and turn red in the face when I work out and didn't want people to think I was, you know, DYING when I made the trek across the street.
Bottom line? We loved the staff. But in the future, Residence Inn Marriott should ALWAYS inform their customers if there will be renovations. After a long trip, people don't want to arrive to banging and men walking around with equipment and paint.
Also, Residence Inn Marriott might want to consider closing a few days if they do renovations, because the amount of things that seemed to happen (alarms going off, ants, no water, no power) was a little ridiculous. We're a military family and have stayed at MANY a hotel, and this is the only one where we were inconvenienced a number of times.
Would I stay at a Residence Inn Marriott again? Yes, but only if they weren't doing renovations. I'll be sure to ask next time we're in need of a hotel.
Have YOU ever stayed in a Residence Inn Marriott? And have you experienced all sorts of things while staying in a hotel?