Friday, July 19, 2013

I Tried The Pretzel Burger From Wendy's

I actually meant to eat it last Friday.

But they gave me the wrong one.

I picked it up in the drive thru and didn’t think to check to ensure they gave me the right one. I just saw I had a wrapped up burger and fries and assumed I was good to go.

Then I got home and realized it was the wrong one.

“This is NOT the Pretzel Burger!” I shouted to no one.

I had gone to Wendy’s to try their new Pretzel Burger—it looked delicious in the commercials and I love pretzels. Surely I would love it in the form of a bun. But Wendy’s was like, “Nope. You get our regular burger instead.” And don’t get me wrong, their regular burgers are tasty. But it wasn’t what I wanted. I suppose I could have gone back to the store but I was hungry and not in the mood to do so.

So I wrote about it on Twitter.

I wasn’t rude, mind you. I said something along the lines of how I was looking forward to trying the Pretzel Burger and got a regular one instead.

Then Wendy’s contacted me and told me to fill out a form on their site stating what happened. Again, I was polite.

A couple hours later I had an e-mail from the manager of the Wendy’s I went to apologizing for the mistake and offering me a free Pretzel Burger combo and frosty. Sweet! I thanked her and said I’d be in Monday.

So Monday came and I was all ready to try the Pretzel Burger I got my free combo and thanked them again. Everyone was polite. No one spit in my food. Even though everyone was polite, you never know. I’ve seen the videos on Dateline NBC.

This is the Pretzel Burger:

And yes, it was tasty. It had lettuce, tomato, onions, and a sauce. Plus the usual ketchup and such. (And if you don’t like any of that, simply ask them to omit it. They will.) The Pretzel Burger bun was warm and soft—not hard. I liked it. Worth the wait. Would I order it again? If I was in the mood for a pretzel taste, yes. But my favorite thing on the Wendy’s menu is the spicy nuggets dipped in honey mustard sauce.

I recommend trying the Pretzel Burger

And no, I was not paid by Wendy’s to say any of this. I just like to eat not-so-healthy foods. Some women reach for the kale, I reach for the fries.

Up next? Trying the hot dogs with the pretzel buns at Sonic. Nitrates!


  1. looks yummy I need to try it. I usually get the chili because its fairly low cal

  2. Yummmmmmm...pretzel burger. I wonder how many Weight Watchers points I'd have to count for one of those. --Lisa

  3. I love anything in a pretzel bun. Yum!

  4. I wasn't especially impressed with the pretzel burger. I wasn't UNimpressed - because like you said, burgers = yum, but it was just kind of bland as burgers go.

  5. We don;t have Wendys in the UK. It sucks! That really does look tasty. Yummo.

  6. I wanna try the pretzel dog from Sonic. God, I love hot dogs.

  7. Do you have a Der Wienerschnitzel in OK? It is a hot dog drive thru place. I LOVE their pretzel buns. I cannot go back to regular hot dog buns after having had their pretzel buns.

    But then again, OK probably does not have a Der Wenerschnitzel. Like WA does not have a Sonics.

    And I know what you mean by you never know what they may do to your food. I just saw on the news a while back that a Taco Bell employee was caught running his tongue up and down all the dry taco shells. EW.

  8. We have a Sonic near our house, will have to try that.

  9. If we lived closer, we would totally need to hang out. I have been dying to try both of those things (the burger and the Sonic dog). Also, I literally just ate 2 soft pretzels. (oink)

  10. I love stories like this... when "corporate America" steps up and offers customer service. Woo-hoo. I'll hunt down a Wendy's and try the Pretzel Burger because they did that!
    Very cool.
    xo jj

  11. If the bun was even the least bit crusty, that'd tempt me, but I ate enough 4 for a buck crappy soft pretzels when I was a poor college student living in Philly to last me. Those crispy nuggets are darn good, tho. I just whipped out my first "I'm going to straight to Twitter if you don't give me my deserved refund" just a week ago, and it worked! 99 dollars worth of instant gratification. But I didn't get a frosty.

  12. Way to go Wendy's!!! And THAT is how you do customer service (yes, I'm looking at you AT&T!).

    I will definitely make a point of hitting a Wendy's this week just because of how well they treated you!

  13. Good for Wendy's!! My kids have had pretzel dogs at a local restaurant a few times and really liked them. I hope yours is good too!

  14. I just like to eat not-so-healthy foods.

    AMEN!!! :)

  15. Oh how frustrating! I'm glad they remedied it but I would not have been as polite as you were. I'm actually very polite and non-confrontational, unless it involves hunger.
    I haven't had Wendy's in about ten years. I used to love it and then I just got too scared about everyone talking about what's in fast food. The thing is though, I really want Wendy's. I'm gonna do it.

  16. You always make me laugh! I'm glad Wendy's made their mistake right. I get irritated when I trust everyone is going to do their job and then they don't. It's good to know some companies will try to right the wrong!

  17. mouth is watering...I'll go have my water now instead


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