Our stuff is here!
We were told to be ready for our stuff at 8 AM since we had a large truck. We woke up early and waited.
By 10, we called the moving company number, Rockey's Moving and Storage. We were told that the driver slept in.
Um. Not professional. The lady apologized and said he was on his way.
Around noon the truck driver called and said he was having issues with his truck and he was just going to come out tomorrow. All casual like.
My suspicions piqued immediately and I figured this is what happened: the guy slept in. Saw that we had a lot of goods. (We had like 10,000 pounds. I'm a pack rat. But that's an entirely different blog post.) Decided he'll come out another day because he is not in the mood to adult.
He called Tom, and Tom can be more easygoing than I am. It looked like Tom was going to tell the guy it was okay. I was in front of him doing this:
And saying things like, "Absolutely not, he screwed up, he's coming today." I punctuated all of this by stabbing my finger into the air.
Since he didn't want an angry wife on his hands, Tom said that we needed our items immediately as promised. Really, we DID need our items on Monday. This is because Tuesday we were running around getting errands done and Wednesday he started his MTI school where he would have absolutely no free time.
The driver wasn't pleased, but oh well.
So we waited.
An hour goes by. I call the moving company again. They informed me that the truck WASN'T having issues. The dude just ran out of gas.
We were promised he'd be at the house in a half hour.
Another hour went by. And I forgot to mention that there were two workers WAITING at the house for the truck driver. They were there to help unload everything. So these guys are also upset because they want to be sure they'll be paid by their company.
There was so much back and forth. We kept being told the driver was "on his way" when he really wasn't. I made so many calls to the company. I think they were tired of hearing from me. But really, when you say to be somewhere at 8 and the driver doesn't show? And then says he slept in? And then tries to CHANGE the date?
The woman I kept talking with on the phone was even like, "Yeah, the driver tried to change your date but I told him it wasn't happening."
FINALLY around 330 the truck showed up. And the guys on it were polite, don't get me wrong, but leading up to it was incredibly unprofessional. I also thought it tacky when the guy was like, "We accept gratuity.." We never give cash to movers. The people on base actually say NOT to. We do, however, supply drinks and food. I've never been told by a mover that they "accept gratuity" like that so it was a bit odd. Plus, the guy who told us that was the driver who tried to change the date on us. He must've been dropped as a baby multiple times to assume he'd be getting any sort of cash from us.
Anyhow, they finished around 700. Way later than they were supposed to.
My husband filled out an honest review afterwards. Since these companies are used by the military, they can actually be dropped if there are so many complaints. Again, this was Rockey's Moving and Storage and after doing research afterwards, they are known to be unprofessional. I hope the military considers not renewing their contract with them because I have never experienced such utter nonsense with any other company.
Have you ever dealt with a crazy move?