Thursday, June 9, 2016

When Your Moving Truck Shows Up Seven Hours Late...

Our stuff is here!




But we had issues getting it. I tell you, we've had a rough couple of days.

We were told to be ready for our stuff at 8 AM since we had a large truck. We woke up early and waited.

And waited.

And waited.

By 10, we called the moving company number. We were told that the driver slept in.



Um. Not professional. The lady apologized and said he was on his way.

We waited.

And waited.

And waited.

Around noon the truck driver called and said he was having issues with his truck and he was just going to come out tomorrow. All casual like.

My suspicions raised immediately. So this guy sleeps in. Sees that we have a lot of goods. And then decides he'll come out another day.

He called Tom, and Tom can be more easygoing than I am. It looked like Tom was going to tell the guy it was okay. I was in front of him doing this:



And saying things like, "Absolutely not, he screwed up, he's coming today."

Tom said that we needed our items immediately as promised so I'd calm down. Really, we DID need our items on Monday. This is because Tuesday we were running around getting errands done and Wednesday he started his MTI school.

The driver wasn't pleased, but oh well.

So we waited.

And waited.

And waited.

An hour goes by. I call the moving company again. They informed me that the truck WASN'T having issues. The dude just ran out of gas.



We were promised he'd be at the house in a half hour.

Ha.

Another hour went by. And I forgot to mention that there were two workers WAITING at the house for the truck driver. They were there to help unload everything. So these guys are also upset because they want to be sure they'll be paid by their company.

There was so much back and forth. We kept being told the driver was "on his way" when he really wasn't. I made so many calls to the company. I think they were tired of hearing from me. But really, when you say to be somewhere at 8 and the driver doesn't show? And then says he slept in? And then tries to CHANGE the date?

The woman I kept talking with on the phone was even like, "Yeah, the driver tried to change your date but I told him it wasn't happening."



FINALLY around 330 the truck showed up. And the guys on it were polite, don't get me wrong, but leading up to it was incredibly unprofessional. I also thought it tacky when the guy was like, "We accept gratuity.." We never give cash to movers. The people on base actually say NOT to. We do, however, supply drinks and food. I've never been told by a mover that they "accept gratuity" like that so it was a bit odd. Plus, the guy who told us that was the driver who tried to change the date on us.

Anyhow, they finished around 700.

And now we're surrounded by boxes.

But yes, my husband will be filling out an honest review when he's told. Since these companies are used by the military, they can actually be dropped if there are so many complaints.

Have you ever dealt with a crazy move?






19 comments:

  1. omg i would have been livid. Also the fact that he hinted at gratuity?! I would've said "oh that's nice" and walked away. I fortunately have not had any crazy moves like that because we always move ourselves. The only issue i have is i like to have everything started bright and early and it drives me nuts when my family sits around instead of getting it done. Im spoiled like that :).

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  2. Oh yeah! Hahahaha. All these movers now tell you "we accept tips." I'm so glad our move is over. It was awful....and we get to do it again soon!
    PS I always manage to stick my hand in a box and cut myself. Last move? Stuck hand in box with Japanese samurai sharp food processor knives. This move? Stuck hand in box with broken vase. I'm going to lose a hand eventually.

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  3. Ugh!!! There is nothing worse than waiting for your stuff after not having it for a while.

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  4. Oh my gosh! What a crazy story. I'm glad you stood up for yourselves and didn't let them get away with their BS. It's hard sometimes but I'm glad you did. Also, that was super weird of the guy to say that they accept cash tips. I never give cash tips but I get breakfast/coffee in the morning and then ask them if they want lunch.

    We had an insane PCS horror story when we PCSed from Hawaii to Connecticut. Basically, our movers in Hawaii left our stuff out in the rain and then everything was moldy by the time it got to Connecticut. We had to throw away about 80% of everything we own and are still fighting over our claim. Craziness -- this is why I agree you should always fill out those reviews honestly so that the military can drop movers who are not doing the right thing.

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  5. Oh gosh, what a mess! I'm sorry you had to deal with that. I'm glad your husband will be filling out a review - they definitely deserve it!!

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  6. Ugh! What a mess! We don't plan on hiring movers, but that means I can't yell at my family and friends when they don't do what I ask. I guess there's a trade off to saving money!

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  7. Holy cow! They would have lost my "gratuity" immediately. Wow.

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  8. I would have been so pissed!!! Wow. When we moved to NJ, the truck was too tall to get on our driveway, as I think it would have hit some wires. So they had to transfer everything into smaller trucks and come back a different day. They also broke some things and then denied it. The only time we had good movers was for our move to MD. We had a company from Passaic that did interstate moves. They were great and even beat us to our new house!
    Definitely ballsy to ask for gratuity. Wow.

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  9. On our last move, the guys reeked of cigarettes and kept taking turns to go out and smoke. I'm paying by the hour so that didn't go over well with me. They also wanted a gratuity and I'm thinking "I'm already paying y'all $2k. Nope, not happening."

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    Replies
    1. Ugh. I think people forget that a tip is for an exceptional job.

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  10. We had a small driveway as well so they had to transfer to a smaller truck. They ended up being two hours late with the first delivery. After 2 hours unloading they left to get the second load it took them 4 hours to come back. All while my husband was gone and with a one year old.

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  11. Omg, I can't believe he had the nerve to ask for a tip! Did he even apologize for being so efn late? Glad you guys got your stuff in the end...

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  12. There's no way I could have been the one to keep calling the company. My temper would have been too off the charts to be civil. I can't believe the driver was actually shameless enough to try to get a tip. Have you had movers accept food? I've only ever had them accept drinks, and that's only when I've insisted several times that they help themselves.

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  13. We just moved this past week and last Thursday we were to be loaded. We got to the house by 8a and at 8:30a the company called and said "we're overbooked so we are going to loaf you on Saturday". Ummm, what? No you're not. I spent (my husband is way to easy-going) the next 8 hours on the phone. I kept my cool until about 2:30p and then they realized I wasn't accepting their Saturday time frame. They finally agreed to load us the next day. We were never so happy to see a truck the next morning! Our load did not go well and we're not hopeful that our stuff will arrive on one piece, but that's a story for another day.

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    Replies
    1. Can I ask the name of the company?

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    2. It was National Carriers and they were fine in Oklahoma. When we got to Texas they also use Rocky's as part of their contract I suppose. So avoid Rocky's. I've heard other people have had issues with them too.

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  14. I'm dealing with a crazy situation right now! My hhg were packed last Thursday and were supposed to be loaded yesterday between 8-5. I received an email at noon asking how it was going. No one had shown up yet! I returned the email but got an auto reply that the person was away from her desk for the day. So I called,sat on hold for 45 minutes before giving up. around 4 I called again, spent another half hour on hold, got passed to 3 different people, then finally told the movers were still coming. They never showed up!!! This morning I've already called twice, sat on hold, been told they'll be here 20 minutes ago, and told they're just prepping the truck and they'll call when they're 30 minutes out.
    I'm not even sure how to handle this! I wasted an entire day, money for babysitting for my 4 kids, and money on food for the movers. I will not be buying more food for today and I'm not paying a babysitter for another day. I'm just beyond frustrated!

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    Replies
    1. Oh no, I'm so sorry! Make sure you let TMO know. Keep calling numbers. That's what I had to do. I had like 3 different numbers and I kept calling all 3. I think they were tired of hearing from me, but I do not care. I hope it works out. Let me know!

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  15. I read this article with horror on my face. I can not believe that people are so bad to their work. This error is inexcusable for such a company. I recently moved into a new house, called these guys https://movers.best/. They were late for 30 minutes, then apologized for it and made us a discount for that. Here is a high level of responsibility, with such people very pleasant to deal with.

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